Frequently Asked Questions

The submission of your tickets varies according to the types (e-ticket, paper ticket, passolig, mobile ticket). The ticket you bought
• If the e-ticket is sent to your e-mail address,
• If the paper ticket is sent to your address,
• Mobile ticket is defined on your mobile phone.
• Passolig ticket is defined on your ID or passport number.
The security and confidentiality of all these processes are protected by relevant laws and 256-bit security certificate.

The tickets you purchase are directly uploaded to the Ticketing system by the sellers, checked and delivered to you by e-mail.

The paper tickets you purchase are sent directly to you by the bill of lading formed by the Ticketing and UPS system.

The tickets you purchase are transferred directly to the relevant membership by the sellers.

The tickets you purchase are directly identified by the sellers to your Passolig memberships. The transfer system must be open for ticket identification. The transfer system is usually opened no later than 2 days before the match.

Of course. You can buy as many tickets as you want through one account.

Sellers are free to request the price they want for their ticket. *** Ticket prices vary according to the seat's position in the stadium.

No. Ticketing, which does not have the right to intervene in the prices, approves the announcements by staying at the prices determined by the sellers.

Yes. All tickets on the site are legal and are offered to buyers through legal methods.

You can get quick support to Ticket Customer Services via mail ([email protected]) or with the support button on your member profile.

Yes. We guarantee 100% money back when the event is canceled.

No. There is no refund process for the ticket you purchased. However, if you wish, you can open an ad to sell your ticket.

If you have purchased a wrong ticket, you should contact customer service. For exchange transactions, our customer representative will contact the seller on your behalf and return to you for the ticket that suits you best. *
* Prices may vary

You can get quick support to Ticket Customer Services via mail ([email protected]) or with the support button on your member profile.

After creating your ticket sales announcement, the approval process begins. Your listing is published after your tickets are approved. For the approval process, the customer representative can contact you by email or phone. This process may require some information and usually results in a maximum of 2 hours.

Instructions required to send the ticket you have sold; You can see it by clicking Submit Tickets in the relevant transaction from the Sellings tab.

Payments are sent based on the bank account information in your profile on the first payment date after the event date. Two different dates in a month are determined as payment days.

You must stop your relevant listing immediately on the Listings tab. If sold, a penalty is applied for each ticket you cannot send.