TERMS OF USE AGREEMENT

This Terms of Use Agreement (hereinafter referred to as the ‘Agreement “) is entered into by Yes Trade And Brokrage Eood (hereinafter referred to as ”Seatpin’) with registered office at ul. Vasil Levski No 11 A-9 Dulovo, Bulgaria (hereinafter referred to as "Seatpin “), registered with the tax office in Silistra, Bulgaria, tax number BG203717831, Yes Trade And Brokrage Eood (hereinafter referred to as ”Seatpin “), which operates the website www.seatpin.com (hereinafter referred to as ”SeatpinPortal ’), as well as its subsidiaries. The conditions set out in the terms of use agreement shall also apply if a different legal entity (Seatpin subsidiary and/or affiliates) is specified as operating this portal and providing the services for specific countries (domains), Events or Classifieds.

The following terms apply to each person using the Seatpin Portal. For and through all users who will use SeatpinPortal, public entertainment, competitions, concerts, theatres and musicals, etc. It provides an intermediary service (hereinafter referred to as the ‘Service “) between persons (hereinafter referred to as the ”Seller “ for identification purposes only) who hold the legal right to a digital asset / right / property (hereinafter referred to as ”Ticket “) that provides admission to events and performances (hereinafter referred to as ”Ticket “) and are authorised to give them to third parties for a fee or free of charge (hereinafter referred to as ”Seller “ for identification purposes only) and persons who are willing to take over or receive these products (hereinafter referred to as ”Buyer ’ for identification purposes only). The seller and the buyer are hereinafter collectively referred to as "Users ’.

Through this agreement, the rules, rights, obligations and steps to be followed during the right of entry, ticket, electronic ticket sales / purchase / transfer transactions through SeatpinPortal are determined. Seatpin facilitates and enables the sale and purchase of documents related to the events and the economic procedure related to them in a safe and correct manner by offering its services to the parties with SeatpinPortal, taking into account the users. Seatpin does not transfer or participate in the transfer of the legal right to the tickets between the parties. Seatpin is not the owner, supplier and/or custodian of any of the products mentioned in this and the above paragraphs, nor does it sell, rent, donate or transfer them between the respective responsible accounts, but is only a platform that brings the parties together.

1. GENERAL TERMS

When using all the services offered on SeatpinPortal, you are subject to the following terms, by using and continuing to use the service on the site; You are deemed to have accepted that you have the right, authority and legal capacity to sign a contract according to the applicable laws, that you are over the age of 18, that you have read and understood this contract and that you are bound by the terms.

Seatpin has the right to edit and modify the contract. Changes take effect on the date of publication. In case of substantial changes by Seatpin, these changes are submitted to the approval of the users by giving a notification on SeatpinPortal and notifying the change. Knowing that he / she cannot benefit from the services offered on SeatpinPortal if the conditions are not approved / accepted; always has the right to cancel the existing account / membership. It is free to log in to SeatpinPortal and review the contents. If the user wishes to use the brokerage services offered by Seatpin, he / she is obliged to pay the fees specified in the content of this contract.

Users accept that they will not act contrary to existing laws and regulations, general morality, decency and laws in their activities within SeatpinPortal. Otherwise, the person causing the damage is responsible for the damages that may arise, and Seatpin reserves the right to suspend, close, penalise, penalise and, where necessary, initiate legal proceedings and compensate for damages. Unless otherwise stated, Seatpin will not act as a mediator in disputes between Users.

Seatpin, SeatpinPortal and the results of the transactions made through the Service provided on SeatpinPortal are subject to the free will of the users and no guarantee is given. Since the users' use of the services provided under this contract implies acceptance, Seatpin - except for the responsibilities required by law - exempts Seatpin from all responsibilities from the results of the transaction.

However, Seatpin is obliged to provide complete, accurate and true information about the tickets offered for sale by users. However, Seatpin does not guarantee or control the accuracy or completeness of the statements made and information shared by users and that users are authorised to sell / transfer the ticket offered for sale. Seatpin does not guarantee that the parties can put this ticket back on sale after purchasing a ticket from the site. Seatpin offers pinSafe Assurance after the Parties perform a transaction. Users are advised to follow the press and other media related to the event in order to learn about any date changes or cancellations in a timely manner.

The Brokerage Service is the subject of the brokerage agreement created between Seatpin and the users using the Seatpin Portal and completed with the acceptance of these conditions. With this agreement, Seatpin establishes and is limited to a two-way relationship between the parties using the SeatpinPortal Service and does not act as a party to the contractual relationship established between the parties. Seatpin has the right to technically edit the offers made by users in order to display them on SeatpinPortal. Seatpin has the right to set ceiling and floor prices on the listings for the events it determines or on all jurisdictions.

Users will not be able to contact directly via e-mail, telephone or social media for the purpose of making non-SeatpinPortal agreements with the information they receive directly or indirectly from SeatpinPortal, in such cases they accept that they may be prevented from using the available services.

Seatpin prohibits users from using data belonging to other parties that users can access or obtain on SeatpinPortal for purposes other than the fulfilment of the contract, unless Seatpin has given explicit consent. This data may not be used for advertising, unsolicited e-mails, other unsolicited communications or for matters or other purposes that exceed the purpose of SeatpinPortal. Seatpin does not recognise or endorse the activities of ticket or admission right publishers without express consent. This includes affiliates, partners or third parties who distribute tickets, event passes or similar incentives. Seatpin reserves the right to disregard such transactions without any liability.

The obligations of the parties may be suspended during force majeure situations (natural disasters, strikes, war, epidemic, public interest, etc.) that may occur worldwide or in the countries of the parties to this contract.

2.SPECIAL CONDITIONS

2.1.Membership (Registration), Duration and Termination

In order to benefit from the services offered by Seatpin, users must register on SeatpinPortal. With the realisation of the registration process, the terms of the contract are accepted and the registration process is free of charge.

The information requested in the registration form available on SeatpinPortal (name, surname, e-mail address and mobile phone number) must be submitted. As will be seen in detail in the Privacy and Cookies agreement, the protection of information is protected within the scope of our policy. During the registration process, the processing of data will be deemed to have given consent to receive newsletters about current developments and offers, and this consent can be revoked at any time.

When filling out the form for membership/registration, a username and a personal password matching the e-mail address specified in the form are given, this password can be changed at any time by the user member. The member is personally responsible for the transactions made with his user name and password, and the security of this information belongs to him. All information provided during the membership process must be accurate, true and complete. Accordingly, the member accepts that all of the information provided in the form filled out for registration is correct. However, in case of any change in the information provided, the obligation to update the information belongs to the party, and in any case, Seatpin is personally liable for any damage caused to Seatpin or third parties due to any incorrect or incomplete notification given.

Users are obliged to check their e-mail addresses. The service is deemed to be completed when the sold ticket is sent to the specified e-mail address and no refund request can be made in this case. Seatpin is not responsible for members not checking or providing incorrect information.

External users can purchase tickets without being a member of the website. They can create a membership with the e-mail address provided during the purchase process and all notifications will be made via this e-mail and the ticket will be sent. The user is responsible for the accuracy of the information provided and the site does not accept responsibility for incorrect information.

After external users without Seatpin membership purchase tickets from the site, the purchased ticket will be sent to the e-mail address specified by the user. The user is obliged to check the e-mail address. The service is deemed to be completed when the ticket is sent to the specified e-mail address and no refund request can be made in this case.

Member and 3rd parties making purchases; SeatpinPortal is obliged to check regularly for notifications. Any notifications to the parties will be made to the notification channels specified by the parties. All e-mail correspondence between the parties or correspondence made by other means of communication is written evidence.

The contractual relationship between the intermediary service provider Seatpin and the parties begins with the activation of the membership account and / or making transactions on SeatpinPortal. The parties may terminate their Seatpin membership at any time.

Termination of Seatpin membership; does not affect the contracts of the parties made through SeatpinPortal. With the closure / cancellation / termination of the account, the member will no longer be able to access his account and the data stored there. In case of violation of these Terms of Use, legal regulations or the rights of third parties, Seatpin is entitled to take measures and actions to terminate the violation or to eliminate its consequences. Such measures may be in the form of temporary or permanent blocking of individual content or buyer or seller accounts, or modification or removal of content. These measures may also take the form of warnings, usage suspensions or termination of participation and/or denial of access. Seatpin will fully take into account the legitimate interests of members and/or parties and the factors present in the situation.

2.2. USER ACTIVITIES AND CONDITIONS

2.2.1.Information on Ticket/Document Authorising Entry to the Event

Upon completion of the registration process, the seller (the person who wants to offer the ticket for sale) is obliged to inform SeatpinPortal of all the fields requested in the form in a correct, true and detailed manner, among other information, the location, date, type of ticket, possible restrictions on the ticket and the price requested for this ticket.

User; Seatpin is obliged to inform Seatpin of a credit or debit card number whose expiry date is a date after the end of the specified event in order for Seatpin to deposit the fee for the transaction made at the specified time. Possible payment methods are those included in the sales form specified in SeatpinPortal.

2.2.2. Publication of the listing

The publication of the parties' listing information on SeatpinPortal gives Seatpin and, in the case of partner and/or participating companies, these companies the right to publish this information on their websites without exclusive right. With the publication of the listing on SeatpinPortal, the Seller accepts, declares and undertakes that the transaction will take place under the specified conditions.

The publication of the listing means that the brokerage service order for the Seller has been created and the Service transaction for the Seller has started by Seatpin. With the buyer's acceptance of the listing; Seatpin will be entitled to a commission fee for the service offered and in case the conditions are not fulfilled and / or due to any and any situation that may occur regarding the transactions made, Seatpin service will not be affected by this situation and the service will be deemed to be fulfilled. In addition to this, Seatpin has the right to receive fines and / or recourse due to situations that are unfavourable and detrimental to Seatpin due to users (payment, etc.).

2.2.3.Validity or Legitimacy Period of Published Offers

In general, the validity period of the documents/tickets depends on the dates of the events to which they belong.

Despite the aforementioned, in some events, the validity date of the offers may change due to circumstances that may occur outside the service provided by Seatpin. In this case, Seatpin will inform users about changes in the validity period of the offers as soon as Seatpin is sure of the validity of these situations.

2.2.4. Free Publication

The seller user's offer will be published free of charge. Seatpin will charge a service fee for the sale of the ticket/document in question. In any case, the conditions specified in section 2.2.10 of this contract remain valid and the specified fine will be applied if the Seller does not comply with the conditions.

2.2.5. Credit or Debit Card

If the listing is requested to be published, the User provides Seatpin with a credit or debit card number whose expiry date falls after the end of the specified event and is sent to the banks' reliable card storage infrastructure. According to the Terms of Use set out herein, by providing this number, the User fully authorises Seatpin to cover fees and debts arising from the sale of tickets and the services offered by Seatpin.

Users agree to indemnify Seatpin against infringement claims from third parties against Seatpin in relation to tickets and other content they offer on SeatpinPortal. This does not apply if the User is not responsible for the infringement. In case of third party requests, the User is obliged to provide Seatpin with the necessary information and support.

2.2.6. Taxes on the Sale of Documents/Tickets Authorising Entry to the Event

In the event that any tax is involved in the processing of the tickets/event entry authorising documents offered in the offer, it is the responsibility of the seller to determine the type and amount of tax required and add it to the final sales price. These taxes include the Value Added Tax charged to the Users for the brokerage service provided by Seatpin to the Service Users.

2.2.7. Determination of the Listing Price by the Seller

The publication of the listing in accordance with these Terms of Use also includes the seller's indication of the income he/she wishes to obtain from this transaction. The user is obliged to indicate this price when filling out the sales form on the seller's Internet Portal. The determination of the price is the sole responsibility of the Seller, Seatpin has no influence in this process.

Accordingly, the Seller is free to set the price, but must also take into account the transaction taxes mentioned in section 2.2.6 and the service fee provided by Seatpin, which will be described in section 2.2.8. The Seller may revise the price stated in its offer at any time until any Buyer purchases its offer.

2.2.8. Service Fee for Ticket Sales

Seatpin receives brokerage service fee from the transactions made through SeatpinPortal. The price of this service; It is determined as a variable in the form of the service fee amount over the sales price of the listing placed by the seller and the purchase price of the buyer.

2.2.9. Responsibilities of the Seller

From the first electronic mail from Seatpin informing the Seller that the sale of the ticket has been confirmed or is pending, the listing cannot be withdrawn or edited, the Seller is obliged to make the tickets available for the Buyer. When the transaction is confirmed by the Buyer, Seatpin sends an e-mail to the Seller confirming the sale and the Seller is obliged to complete the transaction so that the Buyer can benefit from the tickets purchased.

Except for the cancellation of the event, the tickets sold are not cancelled, changed or refunded in any way after the sale transaction. The buyer's cancellation request can only take place if the seller agrees, but in this case, the service fee will not be refunded.

Seatpin does not have any responsibility for situations that may occur in the course of the events after the sale, such as location, date changes, the condition of the place where the event will take place.

2.2.10. Failure of the Seller to Fulfil its Responsibilities and Penalties

Seatpin will charge a monetary penalty to the sellers as administrative costs for all tickets whose sales could not be realised due to the failure of the seller users to comply with the terms set out in this agreement or due to any error on their part. These prices include the costs incurred by Seatpin to resolve orders that cannot be fully realised. These fines are intended to demonstrate the seriousness of the platform and at the same time to eliminate arbitrariness. Users are deemed to have accepted this situation by carrying out transactions on SeatpinPortal. However, Seatpin is authorised to close the account of sellers who repeatedly violate the rules or do not fulfil the conditions.

In the event of the following situations, including but not limited to those listed here, the aforementioned penalties will be applied to the sellers:

- Dispatching tickets for any event later than the maximum time set by Seatpin;

- Sending a ticket that is different from the published one, even if the Seller considers that this ticket is the same or better than the published one, the penalty will apply;

- Seatpin is forced to refund or reimburse the buyer due to the seller's failure to complete the transaction;

Penalties imposed by Seatpin on sellers are always monetary fines. This fee will be covered by the Seller's guaranteed form of payment for the sale or the accumulated sales fees payable to the Seller.

In cases where the compensation obligation cannot be met by the credit card defined by the user when registering and / or the balance inside, Seatpin has the right to record these fees in subsequent transactions made by the same user. This situation has been accepted, declared and undertaken in advance by the users. The available balance can always be withdrawn to your registered account via Seatpinportal.

In the event that the seller commits the following violations, the penalty for administrative expenses will be automatically realised by Seatpin, regardless of the form of application;

Ticket dispatch times and penalties for late dispatch:

a. Dispatch times for Passolig tickets;

- For tickets sold before the opening of the Passolig transfer system, the dispatch time is the first 24 hours after the system is opened,

- For sales made after the opening of the Passolig transfer system, the delivery time is the first 12 hours following the sale,

- The delivery time is 3 hours for sales made after the opening of the Passolig transfer system and up to 2 days before the event date,

- The delivery time is 1 hour for sales made on the day of the event when the Passolig transfer system is open.

b. For all tickets other than Passolig, the deadline specified in the event is taken as basis.

The above-mentioned deadlines will only apply to the seller and the buyer will not be able to make a claim or complaint based on these deadlines. The Seller will be automatically penalised for each ticket sent late. The late dispatch penalty is determined as the ticket sales fee decided by the Seller, but not less than 10% of the sales price. If these periods are not complied with, the above-mentioned penalties will be deducted from the Seller's credit card or credit balance in the system.

It is the responsibility of the users to comply with the rules set by the institutions, clubs, federations or external organiser applications (may vary according to each country) according to the requirements of the country where the users sell and buy on SeatpinPortal and to fulfil the requirements. Seatpin is only obliged to provide (transfer, transfer) the ticket in this regard. It is the user's responsibility to ensure that users meet the requirements (for example, account activation, accuracy of information, downloading the application required for the transfer of the ticket). At this point, Seatpin will not accept any responsibility for any problems due to user error and / or incomplete information for any reason whatsoever (for example, but not limited to; banning, locking the account, therefore not being able to enter the event, the platform where the ticket will be uploaded is not available, etc.). Country-specific rules and practices may change for each event available on SeatpinPortal by Seatpin, and the user is obliged to follow all these and fulfil the requirements. Otherwise, if the transfer cannot be made and / or the event cannot be entered due to user error, Seatpin will not have any responsibility in this regard, at this point, since it is not due to the fault of the seller and / or Seatpin, the fee cannot be refunded and the service will be deemed to be completed. Within the scope of this contract, users accept, declare and undertake that they know this information. All users are kindly requested to pay attention to this issue.

Penalties applied to tickets accepted by the buyer but sent incorrectly:

In the event that another ticket is submitted instead of the ticket specified in the listing and deemed valid and appropriate by Seatpin, Seatpin will impose an incorrect ticket penalty equal to the discount applied to the Buyer. This fee will be applied as a compensation fee by Seatpin and will be determined and refunded directly to the Buyer.

In this case, the Seller will receive the sales charge, excluding the necessary sales commission fee and, where applicable, the discount to the Buyer.

A shipment is considered incorrect in the following cases:

- The ticket purchased by the Buyer is in a lower category (position/price) than the advertised category;

- Seats that change the view of the spectator's view of the area;

- Tickets that are advertised side by side (in a single listing) but belong to different places; (this applies in cases where side by side sales are possible).

- If the ticket has restrictions, this is not clearly stated in the listing.

- Tickets in a different category than the one shown on the map on the sale page;

When applying the above-mentioned situations, the categories and sections on the map on SeatpinPortal are taken as a basis. Therefore, listings and advertised tickets must be published on the Internet Portal of the publisher of the event to which they belong and then according to the sections and categories of the map provided by SeatpinPortal. In the absence of a map, the seat index provided by the publisher of the Event will be used.

Failed order penalty:

Seatpin considers the order unsuccessful in the following cases:

- Tickets not sent

- Tickets not sent on time

- Tickets that are not identical to the one stated in the listing

In the event that the seller fails to dispatch the ticket or Seatpin has to refund the buyer or redirect him to another seller, the seller will not receive the money for the sale in question and undertakes to pay Seatpin the financial penalty specified in the contract for the failed order.

The unsuccessful shipment penalty is at least 30% of the advertised sale amount. If these periods are not complied with, the above-mentioned penalties will be deducted from the Seller's credit card or credit balance in the system.

The Buyer is obliged to return the wrong ticket to Seatpin in order to receive a refund arising from the failed order. Otherwise, the right to claim will be cancelled. Otherwise, Seatp is authorised to make a decision.

2.2.11. Dispatch of Tickets by the Selling User

The seller is the only person responsible for the dispatch of the tickets sold by the user. It is obliged to take into account that different institutions follow different procedures for electronic tickets and the dispatch time may vary accordingly.

WARNINGS ABOUT PASSO and PASSOLIG SYSTEM

You acknowledge, declare and undertake that you have fully met the following conditions for ticket submission via the Passolig System and that you are also obliged to confirm this information and that all this responsibility is on the receiving party, and that Seatpin and SeatpinPortal are not liable for any problems that may arise, ticket non-loading, cancellation or refund if the following conditions are not met. In order to benefit from the services under this contract, please make sure that you meet the following conditions.

If you make a transaction via SeatpinPortal within the scope of this agreement;

- Your Passo.com.tr login details are up to date,

- Your Passolig card is linked to Passo.com.tr account,

- That you have a Passolig membership,

- The country and ID/passport number used to create your Passolig membership is exactly the same as the real/existing one,

- You have a Passolig membership with the correct team logo (Passolig membership with the logo of the team for which team you are requesting a match ticket),

- You undertake that your Passolig E-ticket period is valid and up-to-date.

In case of incompleteness, inconsistency and / or error in the specified information; In case of any problem that may occur, including but not limited to the inability to upload, loss of rights of the receiving party and any problems that may occur, the receiving party does not have any right of return, claim and lawsuit against Seatpin in case the shipping process cannot be completed solely for the reasons mentioned above. Within the scope of the acceptance of this contract, the buyer accepts, declares and undertakes in advance that all confirmation and control obligations regarding these issues are on him, that he knows that no refund will be made in case of loss of rights for the specified reason and that he has been informed in this regard.

If you experience a problem as stated above, you should immediately contact SeatpinPortal support units and make a request. The Seatpin team is obliged to notify the seller immediately. Depending on the seller's current possibilities, the ticket with the problem may be resubmitted. However, all authority, rights and determinations regarding resubmission are entirely related to the seller, and there is no responsibility that can be imposed on Seatpin, as it has the authority to act and decide without any cancellation, refund and/or legal liability obligation.

Finally, we inform you that you should pay attention not to enter passo.com.tr and change the password before the ticket you have requested from the seller is delivered.

Seatpin cannot check whether the shipment has been received and has the right to apply the penalties applied to unsuccessful sales to the seller.

2.2.12. Electronic Tickets (E-Tickets)

If the Seller fails to send or upload the correct tickets as described in the offer, Seatpin will charge them the relevant penalties according to the failed delivery. If the Seller uploads an invalid PDF file (or file in any other format), this will result in cancellation of the sale and the relevant administrative fees will be charged to the Seller.

For e-tickets sent as an external transfer through the institutions' own systems, the seller must ensure that they are sent to the correct e-mail address and that the e-mail address is accepted through the account of the relevant institution/team/organiser on their website.

2.2.13. Payment of the Transaction Fee to the Seller

If the transaction is successfully completed, Seatpin will pay the Seller via the payment method specified when publishing the advert. The user is responsible for confirming the correctness of the payment method. The Seller shall be paid the price determined by him as described in section 2.2.7 of this document.

2.2.14. Dates and Terms of Payment to the Seller

The accounts of cancelled events are closed within 15 days at the latest. Seatpin will issue payment instructions for tickets sold for these events no later than 10 working days after this date. The time for the seller to receive the payment will vary according to the payment method previously selected.

2.2.15. Closing an Existing User Account on Seatpin:

Seatpin has the right to accept and expel users on its platform. Any user who does not comply with the conditions set out herein may be removed from this platform. When the user closes their account, they must complete all outstanding orders. Seatpin has the right to cancel the Seller's sales when his account is closed. Once the account closure is completed, Seatpin will deliver all receivables to the Seller after applying the necessary fines.

3. PURCHASE

3.1. Acceptance and Return of the Listing

A buyer wishing to purchase an entry right/ticket to an event offered for sale must agree to all the Terms of Use set out herein. The buyer's acceptance of the terms of the Listing in which he/she is interested means that he/she accepts the price set by the seller (the price may vary as each seller sets its own price), Seatpin's brokerage service fee described in section 3.3 of this document.

Except for the cancellation of the event, tickets sold are not cancelled, changed or refunded in any way after the sale process.

Seatpin has no responsibility for the location, date changes, the condition of the place where the event will take place or the cancellation of the event that may occur in the course of the events after the sale. With the acceptance of the listing, Seatpin's brokerage service process starts for the buyer. By accepting the listing, the buyer authorises Seatpin to collect the total price of the transaction carried out, including the Value Added Tax (VAT) applicable to Seatpin's brokerage service valid at the time of the purchase, through the payment method specified in the purchase process. These matters are as described in the contract.

If an event is postponed and rescheduled, you may redeem tickets on the rescheduled date or list them for sale on SeatpinPortal at the authorised time. We do not provide refunds/refunds for postponed or rescheduled events, performances that do not take place in full, or changes of venue, date, order or time. If an event is cancelled and not rescheduled, you will receive a full refund.

If you have a problem with your order, open a claim as soon as possible or contact Seatpin with your order number and submit your claim to support@seatpin.com or our support channels. We suspend the transfer of funds to the seller until we are sure that the tickets have arrived on time. Therefore, requests must be opened on time. Otherwise, no responsibility is accepted.

3.2.Confirmation and Delivery of the Sale

In the event that any sale is confirmed or put on hold, Seatpin will send a confirmation message to the Buyer's specified e-mail address and/or telephone number with details of the transaction.

This message shall be evidence of the transaction between the Seller and the Buyer and the records kept by Seatpin shall be the exclusive evidence. In the event that the Buyer is unable to attend the event, he/she may offer for sale on SeatpinPortal the ticket/entry right (for certain events only) purchased using the Service. In the event that the Seller renounces the sale under the conditions set out in this document and as far as possible Seatpin will complete the sale by sending the Buyer a ticket/entry right that combines better conditions, excluding the right to renounce. If it is not possible to send these tickets, Seatpin will refund the Buyer the price previously paid through the payment method used at the time of purchase.

3.3. Price for the Buyer of the documents/tickets authorising entry to the Event

The prices available in SeatpinPortal are; ticket sales price, fixed listing price determined by the Seller, brokerage service fee provided by Seatpin. The fixed listing price determined by the Seller is the price displayed on SeatpinPortal for an listing created by the Seller for any event in accordance with the Terms of Use in this document.

The service fee is the price charged by Seatpin resulting from the Buyer's use of SeatpinPortal. The way this price is determined is explained in the following paragraph.

3.4. Brokerage Service Fee Applied to Ticket Purchase

Seatpin receives brokerage service fee from the transactions made through SeatpinPortal. The cost of this service is determined variably as the amount of the service fee based on the selling price of the listing placed by the seller and the buying price of the buyer.

Delivery of tickets is subject to the accuracy of the information provided by the Buyer and his/her availability to receive the shipment. Otherwise, Seatpin has no responsibility and liability.

4. WARRANTY PROVIDED BY SEATPiN ( PINSAFE )

Seatpin Service users are guaranteed confidentiality and security in all transactions and the privacy of the information provided is ensured by end-to-end encryption. Payment of all transactions is made using the technological infrastructure of fully secure and reliable financial institutions.

Seatpin informs users that it has made agreements with third party financial institutions to process payments on SeatpinPortal. These organisations are independent of Seatpin. Seatpin guarantees users the safe sale and purchase of their tickets.

4.1. Guarantee for Sellers

Ticket prices are determined by the users selling tickets. You can adjust ticket advert prices as often as you like before your tickets are sold. If you are unable to adjust a ticket advert price before tickets are sold, please contact Seatpin Support for assistance (support@seatpin.com).

Seatpin guarantees to collect the costs of all successfully executed transactions on behalf of the Seller user by applying these Terms of Use. You will be paid for all tickets you sell and deliver in accordance with the Seatpin User Agreement and all policies.

Seatpin guarantees to carry out the delivery of entrance rights/tickets, unless this process depends on the users' specific responsibility or request.

Seatpin guarantees the Seller the right to change the prices of the tickets issued by Seatpin or to withdraw the ticket until the Seller is notified by Seatpin by electronic mail that the sale of the ticket is in the process of confirmation or pending.

4.2. Guarantee for Buyers

Seatpin shall make available to the Buyer all possible services and support to ensure that valid tickets are delivered to the Buyer in a manner that enables the Buyer to attend the event on time and to provide a reliable, secure and transparent service.

In the event of prior confirmation of these circumstances and non-fulfilment of the conditions set out in the paragraph above, Seatpin will, as far as possible, complete the sale by sending the Buyer a ticket(s) combining better conditions, excluding the right of withdrawal, which may be applicable if necessary. If it is not possible to send such ticket(s), Seatpin will refund the Buyer the price previously paid through the form of payment used at the time of purchase. Seatpin is authorised to decide in all these cases.

In the event of cancellation of the event, Seatpin guarantees to refund the money of the sale made. In order for an event to be considered cancelled, an official announcement must be made by the organisers of the event, no new date for the same event must be given and the organiser must refund the money for the tickets.

Seatpin is in no way responsible for any changes that may occur in the event, the behaviour or mistakes of any performers and event organisers.

5. CANCELLATION

There is no right to withdraw electronic tickets upon request, as there are limitations on entry rights/ticket price changes and withdrawals, and the buyer does not have the right to withdraw as it becomes personalised to the user.

Information about the general conditions can be found here; https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

6. PROMOTION OFFERS

Seatpin may make promotions or discounts on service fees, the terms and scope of which shall be duly announced on the website and shall always be deliberately determined. All these rights belong to Seatpin and users do not have the authority to save in this regard.

7.NOTIFICATIONS-NEWS

In order to provide a better and safer communication, all communications between Seatpin and users (Buyer or Seller) will be carried out by electronic mail in writing, these mails will be a proof of the services or execution offered by Seatpin for Users. In addition to electronic mail, messaging programmes and an emergency message service for emergencies will also be used to provide a better service to users. However, in some special cases, for quicker communication, Seatpin will first contact the User by telephone at the number specified in the registration form and will also send this notification by electronic mail.

In any case, confirmation mail about the offers published by the Seller and about the offers accepted by the Buyer will always be sent by Seatpin to the valid (not confirmed) e-mail address previously provided by them. All notifications sent by Users to Seatpin shall be deemed valid as long as they are sent to support@seatpin.com.

Notifications and news sent by Seatpin to the User will be considered valid as long as they are realised as follows:

- Sending an e-mail to the address specified by the User in the registration form;

- To notify the User by telephone from the number specified by the User in the registration form;

- urgent messages that Seatpin sends to its users via the Seatpin Support Centre during the Service,

Thus, all notifications and news sent by Seatpin to the contact addresses provided by the User in the above-mentioned ways will be deemed to be accurately realised and valid. The contact information provided by the User to Seatpin is considered correct and accurate, and it is the User's responsibility to inform Seatpin of any changes in this information. In this direction, Seatpin does not accept any responsibility if the user cannot be reached by the above-mentioned means of communication in order to solve the problem or error occurring for any reason and if the problems occurring cannot be solved. It is the obligation of users to be accessible.

Since we aim to provide a safe and fair platform for parties using SeatpinPortal and parties can create events and listings independently of Seatpin, you can report content that you think may violate our rules or legal requirements to support@seatpin.com.

8.SEATPiNPORTAL AND THE OBLIGATION TO USE THE SERVICES CORRECTLY

The user is obliged to comply with the Terms of Use, Laws and all other notices, warnings, usage patterns, as well as the general rules of morality when using the SeatpinPortal and the services offered here, and to use them in a way that does not disrupt the social order. Users agree that they will not attempt to access SeatpinPortal by any method other than the standard network browser on their computers or mobile devices. In addition, they accept, declare and undertake not to damage the Seatpin Portal, not to render it dysfunctional, not to force its capacity, not to disrupt the Seatpin Portal and / or not to interfere with the use of the Seatpin Portal by other users. The User may not use the Service in a way that may damage the rights and interests of third parties; however, Seatpin, other Users or any internet user (hardware, software) computers belonging to any internet user (hardware, software), documents, archives and all kinds of documents stored on these computers and the Service, which will prevent the normal operation, damage them, cause overload, disrupt (hack) must avoid such use.

8.1. Obligation to Use the Content Correctly

In accordance with the foregoing, the User has the right to use the contents made available to users on the SeatpinPortal in a manner that does not disrupt the social order by complying with the Terms of Use described herein, the Laws and all other notices, warnings, usage patterns, as well as general moral rules.

These contents are listed as follows, but without limitation: written documents, images, graphics, icons, technology, software, links, other audio and visual content, graphic design and source code (hereinafter referred to as "Contents ’). In particular, we are obliged to refrain from the following behaviour:

- Modify, copy, make available in any way, disseminate the Contents without the consent of the right holder or without being legally possible;

- delete, modify, rearrange the copyright or other identifying information belonging to Seatpin or its holders from the digital media or from any technical means by which they are identified.

Users are obliged to refrain from obtaining or even attempting to obtain the Contents, except in ways and procedures that, as the case may be, have been made available to them or indicated on the web pages where the Contents are located, or that are generally used on the Internet and do not pose a risk of damage to the Contents, SeatpinPortal and/or the Service.

Users declare, accept and undertake not to access, use or damage SeatpinPortal and other users' data, special programmes and files without permission by using the control panel / ftp / telnet / ssh etc. access allocated to them. All responsibility arising from this process is on the users who make this transaction.

8.2.Creating Links (Links) to Allow Access to the Web Pages and Services Provided by the Internet Portal

The User or other persons who wish to create a link (link) (hereinafter referred to as "Link ’) between their own web pages and SeatpinPortal must comply with the following conditions:

- The link will only provide access to the home page of the Internet Portal, but may not copy it in any way;

- no frames will be created on the pages of the Seatpin Portal;

- No false, inaccurate information, statements will be made about Seatpin, its directors, employees, the Services and web pages offered by the Seatpin Portal;

- Except for those contained in the Link itself, the web page that creates a Link with Seatpin cannot use any trademark, trade name, sign representing the company, title, logo, slogan or any identifying symbol belonging to this company.

- The image, position and other aspects of the link cannot be used in a way that reduces or damages the reputation associated with Seatpin's name and brand.

- If the link is selected by the user, the link will display the SeatpinPortal in full screen, separately from the website where the link is located, and will not be displayed in a frame within the page of the linking site.

- The linked web page may not contain any post or statement that is contrary to the general morality, rules adopted by the society and that will disrupt the social order, damage the rights of third parties and violate the law.

- The web page that creates the link has no relationship with Seatpin, and the content or services on this page have no connection with Seatpin.

Seatpin reserves the right to revoke the connection authorisation at any time at its sole discretion.

9. INTELLECTUAL - INDUSTRIAL - INDUSTRIAL PROPERTY

All brands, trade names or distinctive symbols on the Seatpin Portal belong to Seatpin, and Users' access to or use of the Seatpin Portal and / or the Service does not make them any right to the said brands, trade names and / or distinctive symbols.

The contents are Seatpin's intellectual property, Users do not have the right to exploit any intellectual property that exists or may exist with respect to such contents due to the Terms of Use set forth herein, except as necessary for the proper use of the Service and SeatpinPortal.

Seatpin and/or those licensed by Seatpin are the sole and exclusive owners of SeatpinPortal and the Content. The User agrees not to reproduce, copy, sell, resell, resell or use for your own benefit any part of the Website or Content for any commercial purpose, except as expressly permitted by Seatpin in writing. Users declare and undertake that Seatpin is the sole owner of all rights, titles and interests in the Seatpin Portal or content. All forms of use of the SeatpinPortal and / or content that are not expressly stated in this Agreement are prohibited.

All trademarks, trade names or any kind of distinctive signs appearing on the Website are the property of Seatpin or third parties, so the use of the Website or access to the Website and / or the Services attributes any rights on such trademarks, trade names and / or distinctive signs to the User.

Furthermore, the Contents are the intellectual property of Seatpin or third parties and cannot be deemed transferred to the User or, by virtue of what is set out in these Terms of Use, any of the rights of use may exist or exist over the Content in question beyond what is strictly necessary for the correct use of the Website and the Services.

10.WARRANTY AND DISCLAIMER OF LIABILITY:

10.1. Disclaimer of Warranty and Liability Arising from the Operation of Seatpin Portal and Services:

Seatpin, the organiser, the club (including but not limited to) and the ticket sales sites are not responsible for any problems arising from their systems and any loss of rights that may arise from them.

Seatpin does not guarantee the continuity and availability of the operation of the Seatpin Portal and the Services. As far as possible, Seatpin will notify users of any disruptions that may occur in the operation of SeatpinPortal and the Service. Seatpin does not guarantee infallibility, nor does it guarantee that Users will be able to use the SeatpinPortal and Services correctly, and that they will be able to access different web pages that make up the SeatpinPortal and are served. Seatpin, within the limits permitted by law, is not responsible for any damages or disruptions that may arise from the disruption of the website and services, nor can it be held responsible for the infringement of the rights of the Users attributed to the website and services, the fallibility of the website and services, and the problem of accessing different web pages of SeatpinPortal or other web pages served. Seatpin, to the maximum extent permitted by law, disclaims all liability, regardless of contractual, tort (including negligence), strict liability or basis, and despite Seatpin's warning of the possibility of damage, Seatpin disclaims all damages, including, but not limited to, indirect, incidental, consequential or special damages arising from or in any way connected with access to the website, its content or services advertised or sold through the website, and notifies the parties that it has no liability in these matters.

10.2. Disclaimer of Warranty and Liability arising from Content

Seatpin does not guarantee the accuracy, precision, comprehensiveness or topicality of the Contents. Seatpin is not responsible for any problems or disruptions that may arise from the Content not being accurate, accurate, comprehensive and/or current.

10.3. Disclaimer of All Liability and Warranty arising from Users' Use of the Internet Portal, Content and Services

Seatpin does not control the way Users use the Seatpin Portal, Services and Content and has no such obligation. In particular, Seatpin does not guarantee that Users will use the Seatpin Portal, Services and Content in accordance with these Terms of Use or in a careful and cautious manner. Seatpin does not check the accuracy, scope, accuracy, validity, validity, scope of the identity of the Users and the user information reported to other Users, nor is it obliged to do so. However, sellers are required to share their open addresses at the point of receiving their entitlements and not to verify their identity and real person status through a service provided by an accredited and third party organisation. This service is available within the Seatpin user profile.

Seatpin is not responsible for any damage or negativity arising from the use of content and services by users or the incomplete, inaccurate, invalid information provided by users to other users; Likewise, and in particular, any user is not responsible for any damage or negativity that may arise from the use of another third party's identity during any communication on SeatpinPortal. All users who make use of these services accept, declare and undertake that Seatpin is the intermediary service provider and that all responsibility belongs to the parties themselves.

You can access the EU Commission platform for online dispute resolution at www.ec.europa.eu/consumers/odr.

11.SEVERABILITY OF THE CONTRACT

Even if any part of this contract is invalidated by legal authorities, the other articles will continue to be in force.

12. FINAL PROVISIONS

The Vendor may use the submission options offered on SeatpinPortal.

As proof of dispatch, the Seller is obliged to keep visual and/or video documentation of dispatch and, upon request, to provide Seatpin with this number for 6 months after the Event. Information about the dispatch of sold tickets must also be included in the relevant section of the Seller's Seatpin account.

When the Seller publishes an advert, he/she must provide information indicating whether he/she has the ticket in his/her possession. If the Seller has not yet received the tickets, the Availability Date must be indicated. The Availability Date is the date the Seller will or is expected to receive the tickets. If the Availability Date and time changes, the Seller is obliged to correct this information by updating the listing. Seatpin may at any time determine the latest Availability Date and time based on publicly available information for specific Events and tournaments. Seatpin will inform the Seller of any such change.

Buyer and Seller may mutually agree to cancel the full order or part of any order and refund the full amount (not including Seatpin fees) or part thereof. Such refund may be initiated by the Seller by mutual agreement.

If the Event is rescheduled or held at another venue (including rescheduling a cancelled Event), the purchase is still valid, but the ticket(s) must be valid for the new date and/or venue. In such a case, the Seller must prove, upon request, that the original tickets are no longer valid and that there is no option to do so with the Event organiser.

13.DISPUTE AND EVIDENCE

Dulovo Courts are authorised to resolve disputes arising from this contract. Users declare and undertake that they accept the evaluation of information, documents, correspondence, mail, books and all kinds of legal records kept by Seatpin as unilateral and conclusive evidence in accordance with Bulgarian law in disputes that may arise from this contract.